KETTERING HQ MEMBERSHIP & PARTS

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kellyp
Posts: 38
Joined: Tue Apr 22, 2014 1:59 pm
Location: Northants., UK

KETTERING HQ MEMBERSHIP & PARTS

Post by kellyp »

Hello All

Just to make everyone aware, our bank's servers have gone down so we are unable to process any card payments at present.
As you would expect the bank cannot give us even an estimation of how long this will take to fix so unfortunately it's a case of wait and see.

I would like to point out (although this may be obvious to some) that the banks servers are completely out of either my or Gary's control and that getting upset or angry on the telephone is not going to achieve anything (other than your call possibly being disconnected!) as soon as payments are able to be taken we will of course process all orders but at present the only orders we can process are those placed via our online store.

www.amoc-parts.com

and the same for membership, online renewals are not affected just renewals by card payments.

We are hoping that this should be fully resolved by start of business tomorrow although, as stated above, we cannot make any guarantees as it is out of our hands.
Johnobirches
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Joined: Mon Jul 08, 2013 10:19 am
Location: Lancs. UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by Johnobirches »

Thanks for the warning.
Regards
John
SPRIDDLER
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Joined: Wed Sep 01, 2004 1:00 am
Location: WEST SUSSEX UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by SPRIDDLER »

Thanks Kelly. I renewed online successfully by card this morning.
kellyp wrote:I would like to point out (although this may be obvious to some) that the banks servers are completely out of either my or Gary's control and that getting upset or angry on the telephone is not going to achieve anything (other than your call possibly being disconnected!)
I'm appalled that you should ever be put in that unpleasant situation.
'There is a tide in the affairs of men
Which taken at the flood............'
ducati2242
Posts: 69
Joined: Sat Jul 15, 2017 6:50 pm
Location: Durham

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by ducati2242 »

Thanks for the quick and accurate parts delivery you and your team have given me over the last few weeks . My g9 will , hopefully , fire into life for the first time in over 30 years on sunday .
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kellyp
Posts: 38
Joined: Tue Apr 22, 2014 1:59 pm
Location: Northants., UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by kellyp »

Good news all!!!

The bank's fairy has waved her magic wand and fixed the server problem so we are now back up and running. We are currently working towards catching up on orders so any orders placed by telephone this week may take a day longer than usual until it is received as we have a bit of a back log.

Gary and myself would like to thank the majority of members that were understanding of yesterdays banking issues.
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kellyp
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Location: Northants., UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by kellyp »

Don't you worry about me Spriddler, I have extremely thick skin ;)
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Janet
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Location: EAST YORKSHIRE UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by Janet »

kellyp wrote:Don't you worry about me Spriddler, I have extremely thick skin ;)
there shouldn't be any need for any of you to have a thick skin but I think Spriddler was really worried about that big softy, Gary. :rofl:
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kellyp
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Location: Northants., UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by kellyp »

No need to worry about Gary.... I'll look after him and protect him from some of the meanies we get on the telephone :lol:
SPRIDDLER
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Re: KETTERING HQ MEMBERSHIP & PARTS

Post by SPRIDDLER »

ducati2242 wrote: My g9 will , hopefully , fire into life for the first time in over 30 years on sunday .
So you're confident you've finally discovered the problem then?
Good luck.
'There is a tide in the affairs of men
Which taken at the flood............'
SPRIDDLER
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Joined: Wed Sep 01, 2004 1:00 am
Location: WEST SUSSEX UK

Re: KETTERING HQ MEMBERSHIP & PARTS

Post by SPRIDDLER »

kellyp wrote:I have extremely thick skin ;)
Excellent news, but we can't order without a part number :roll:
'There is a tide in the affairs of men
Which taken at the flood............'
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